Claims Handler

£23000 - £27000 per annum

Job Details

A leading structural warranty provider are currently seeking an experienced Claims Handler to join their head office team on a temporary 12 month contract basis. Suitable applicants will have existing processing and monitoring claims handler experience within the insurance industry; ideally in relation to property specifically.


  • Provide advice on how to initiate the claims process and process related notifications
  • To manage and be responsible for a caseload of files of small to medium sized aggregate, ensuring they are efficiently handler and that a valid claim reaches a fair settlement
  • Provide guidance to policyholders on how to proceed with a claim
  • Collect accurate information and documentation required in relation to a claim
  • Consider any recovery prospects, working with the Recoveries Manager
  • Ensure excellent, fair customer service adhering to industry and company guidelines
  • Set and maintain appropriate reserves throughout the life-cycle
  • Claims handler support for those declined, and the appeals process
  • Comply with legal requirements, industry regulations and customer quality standards set by the company
  • Operating strictly within FCA regulations and guidelines throughout
  • Review and improve existing processes
  • Undertake any other duties as reasonably required


  • Previous claims handler experience required within an insurance related area (property damage preferred)
  • Progression to ACCI preferred
  • Understanding of latent defects principles
  • Experience dealing with larger and complex insurance matters desirable

Salary: Up to £27,000.

We aim to respond to suitable candidates within 5 working days. If you have not heard from us within this time, please feel free to contact us to receive feedback on your application and discuss your requirements.

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