Service Planning Administrator
Service Planning Administrator
Contract Type:
Full Time
Location:
Sheffield - South Yorkshire
Industry:
Manufacturing & Production
Contact Name:
Kitty Barsby
Contact Email:
kitty.barsby@professional-technical.com
Contact Phone:
01283 499820
Date Published:
12-Mar-2025
Are you a Service Administrator based in Sheffield looking for a new opportunity to ensure that the team of engineers are all organised, meeting deadlines and customer expectations? This position is a key to the team and a main point of contact for the field based engineers as well as customers. In return you will receive a salary of £25,000-£30,000, 25 Days holiday plus bank holidays and sick pay, Healthcare and so much more.
Responsibilities for the Service Administrator
- Handling customer call-outs, logging emergencies, and updating on arrival times, delays, and job completion via phone and email.
- Ordering materials and equipment from suppliers, managing collections, and ensuring timely deliveries.
- Confirming job completion in the system for invoicing and following up on purchase order numbers.
- Authorising supplier invoices and ensuring cost-efficient service planning.
- Managing customer queries by phone, delivering excellent service.
Requirements for the Service Administrator
- Strong customer service skills.
- Service Administrator or similar who has worked for an engineering, field base or manufacturing company
- Excellent at workload management, prioritisation, and organisation.
- Proficient in various IT systems and customer-specific platforms.
- Knowledge of CRM, portals, and invoicing systems.
Salary and benefits for the Service Administrator
- Salary of up to £30,000
- 25 Days holiday plus bank holidays
- Healthcare plan
- Pension scheme
- Sick pay
Discover our 2025 Salary Guides here and find out how your compensation measures up against others!