For Engineers Working on Lifts, Forklifts & Automatic Doors - Ever turned up to a nightmare job?
You’ve barely finished your brew and the phone’s already buzzing. You’re needed on-site—a shutter’s stuck halfway, or a lift’s playing dead again, or someone’s forklift won’t charge, and production is grinding to a halt.
You roll in, toolbox in hand, only to find:
No one’s expecting you.
Access is “somewhere round the back.”
The last guy left it “sorted” (it isn’t).
Welcome to the glamorous world of field service engineering.
Still, first impressions count. Whether you're fixing a faulty door sensor or resetting a lift control panel at 6AM, how you show up matters. Not just for the job—but for your next one. So here’s how to make a cracking first impression, even when the job itself is a bit of a horror show.
1. Turn Up Looking Like You Know What You’re Doing
You don’t need a polished van with LED lighting and a custom wrap (though if you have one, fair play). But your gear should be tidy, your uniform clean-ish and you should look like you came to fix something.
Why it matters: People judge on sight. A pro-looking engineer earns trust faster, and that trust makes problem-solving 10x easier.
2. Take Control (Politely)
You’re not there for a chat—you’re there to sort the problem.
But before you get stuck in, make sure you:
- Introduce yourself
- Confirm the job details
- Ask the right questions (especially about access, recent faults or dodgy workarounds)
It puts the customer at ease and gives you a clear picture of what you’re walking into.
“Morning, I’m here for the lift fault on level 2. Has it been down long? Any noises or error codes showing?”
You sound sharp. You look sharp. You’re already halfway there.
3. Act Like It’s Not Your First Rodeo (Even If It’s a Mess)
We know the jobs that go sideways before you even pop the panel:
- Power’s dodgy
- Doors are covered in grime
- Forklift diagnostics read like the Rosetta Stone
But panicking or complaining helps no one. The best engineers are the ones who crack on, stay calm and solve problems step by step—even if the job was “looked at” last week by someone with a YouTube certificate.
Remember: Calm = competence. Even if you're seething inside.
4. Document Everything – Cover Your Back, Protect Your Pay
Take photos. Note down serials. Log faults. If it’s broken beyond what’s on the call-out, flag it.
Not just for the customer—but for the office, so they can back you up if the client gets awkward or tries to rebook something that’s definitely not warranty work.
Pro move: Save the before-and-after shots. It proves you did the work and shows the state of play. Gold dust for agencies, supervisors or anyone who thinks engineers just “poke stuff and hope.”
5. Leave the Place Better Than You Found It
No mess. No tools left behind. No wires hanging out like a spaghetti monster.
Once the job’s done:
- Explain what was wrong (in plain English)
- Tell them what you fixed
- Flag what might need attention next time
Why bother? Because they remember the engineer who sorted it and explained it clearly. That’s how you get repeat work, better contracts and sites that actually welcome you back.
Final Word: Respect Gets You Further Than Just Being “Good with Tools”
Being a skilled engineer is half the battle. Being one who turns up right, handles themselves well and leaves a job neat? That’s how you stand out.
These days, word travels. Clients tell each other who’s reliable. And when the good gigs come in—clean jobs, decent day rates, less chaos—guess who gets the call?
You.
Want More Work That Respects Your Skills?
If you’re a solid engineer working on lifts, doors or materials handling kit—and you’re tired of chasing poor leads or sites that treat you like an afterthought—we’ve got your back.
We work with companies who appreciate what you do, pay fair and don’t send you to sites that look like crime scenes.

